Privacy notice

1. Introduction

Welcome to Duratapas Ecológicas. The privacy of our visitors and customers is extremely important to us. This privacy notice explains how we collect, use, disclose and protect your information when you visit our website duratapas.com and use our services.

2. Information we collect

We may collect and process the following types of information:

• Personal information: name, email address, phone number, company, city and any other information you voluntarily provide through our contact or quote forms.
• Browsing information: IP address, browser type, pages visited and other data collected automatically through cookies and similar technologies.
• Transaction information: data related to quotes, orders and purchases made with us.

3. Use of information

We use the information collected to:

• Provide, operate and improve our services.
• Communicate with you about your account, orders, quotes or inquiries.
• Send promotional information and offers, provided you have given your consent.
• Comply with legal obligations and protect our rights.

4. Data collected by our form

Our quote and contact forms ask for the following information: name, company (optional), phone or WhatsApp, email (optional), delivery city, container load type, container capacity, number of lids and a message or measurements.

This information is used only to handle your request: to identify the size you need, prepare your quote and get in touch with you. In addition to being sent by email, each request is recorded in a private follow-up file that only Duratapas Ecológicas staff can access. We do not share this information with third parties or use it for purposes other than those described here.

5. Sharing of information

We do not sell or rent your personal information to third parties. However, we may share it with:

• Service providers that help us operate the website and manage orders.
• Legal authorities, in the event of court orders or to comply with the law.

6. Cookies and similar technologies

Our website uses cookies to improve the user experience. You can set your browser to refuse some or all cookies, although this may affect how the site works.

To understand how the site is used and improve it, we use measurement tools such as Google Analytics and, when enabled, Microsoft Clarity and the Meta pixel. These tools record browsing data statistically (pages viewed, clicks, time on site, device type and loading performance) and do not receive the information you type into our forms.

We also store in your browser, without third-party cookies, how you reached the site (for example, a search engine or an ad). If you send us a request, that information is attached to your message so we know which channels work best. You can delete it at any time by clearing this site's data in your browser.

7. Information security

We implement security measures to protect your personal information against unauthorized access, loss or alteration. The site runs over an encrypted HTTPS connection and requests are stored in a private folder with no public access. However, no data transmission over the Internet is completely secure.

8. Your rights (ARCO rights)

Under Mexico's Federal Law on the Protection of Personal Data Held by Private Parties, you have the right to:

• Access: know what personal data we hold about you and how we use it.
• Rectification: request the correction of your data when it is inaccurate or incomplete.
• Cancellation: request the deletion of your data when it is no longer needed for the purpose for which it was collected.
• Objection: object to the processing of your data for specific purposes, such as sending promotional information.

To exercise any of these rights, write to us at contacto@duratapas.com stating your name, the right you wish to exercise and a clear description of your request. We will reply within a maximum of 20 business days.

9. Changes to this privacy notice

We reserve the right to update this privacy notice at any time. We will post any changes on this page and, when necessary, notify users. The date of the last update appears at the top of this document.

10. Contact

If you have questions about this privacy notice, you can contact us through:

• Email: contacto@duratapas.com
• WhatsApp: +52 636 127 9225
• Phone: +52 636 127 9225
• Address: Ciudad Juárez, Chihuahua, Mexico, ZIP 32600